Refund & Return Policy

You can request a return within 7 days of the date your order is delivered.

To be eligible for a return, an item must be:

• Unused, unworn, and in the same condition you received it.
• In its original packaging, with all tags, accessories, and manuals included.
• Accompanied by your order number or delivery receipt.

• PTA-approved devices where the approval has already been processed against your identity.
• Products marked as final sale at the time of purchase.
• Items that are damaged due to misuse after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and photos of the item — we'll arrange a free replacement or a full refund, no questions asked.

Contact us by phone, WhatsApp, or email (see our Contact Us page) with your order number and the reason for the return. We'll confirm eligibility and arrange pickup or drop-off.

Since orders are currently paid via Cash on Delivery, approved refunds are sent by bank transfer or JazzCash to an account you provide, and are processed within 7–10 business days of us receiving the returned item. Once online payment methods are introduced, refunds for those orders will be issued back to the original payment method.

For anything not covered here, reach out via our Contact Us page and we'll be glad to help.